Jessica Gaudio, Senior Director of Membership, The Institutes CPCU Society

For an industry, and a world, that is becoming increasingly digitized, automated, and reliant on technology, where do people factor in and why should we keep the “human element” top of mind? According to author and consultant, Manuel Palachuk, the human element encompasses those skills and abilities that come purely from being human – drive, ambition, compassion, empathy and understanding.