Insurance, Digital Collaboration and the New Normal

In the past, Insurers have been able to get by on their ecosystems based on relationships and trust. Now these old operating foundations are threatened because 'business as usual' is currently on hold and will be different in the 'new normal.' Insurers are being forced to adopt digital working practices at speed, including work from home for their employees, while under operational pressure to serve their customers and protect their businesses for the future.

Thought Leadership Panel:

• Equinix - James Maudslay, Global Head, Insurance
• Equinix - Bob O'Connell, Sales Director, Northeast Region
• Charles Taylor - Tony Russell, Chief Commercial Officer
• The Institutes - Patrick Schmid, Vice President - RiskStream Collaborative
• New York Life - Neil Peterson, Managing Director, Enterprise Data Management

Discussion Topics:

• Leading examples of collaboration between insurers and technology companies
• Modernizing customer engagement beyond voice, video and email
• Embracing big data, AI, ML to automate processes
• Supporting remote work environments in the new normal
• Specific collaboration use cases that are driving transformation