Customer Experience | International Insurance Society

Long-Term Care Reform in Canada: If Not Now, When?

/ 10 October 2024 / 0 comments

Derek J. Houle, Head of Canadian Legacy and Inforce Management, Manulife

Section 1: The Current State

Long-term care (LTC) “encompasses a range of health and personal care services provided to individuals, primarily seniors, with complex support needs living in designated LTC homes.” ^[4] It includes LTC homes but also covers other services and care options provided in the community and at home.

The Lives of Low-income Earners Matter - Using Microinsurance as a tool to protect the lives of Low-income earners (Africa Perspective)

Customer Experience

/ 29 September 2023 / 0 comments

by Oluremi Owolabi Fadi, Team Lead, Oil&Gas and Financial Institutions, Custodian Life Assurance Limited

Closing the Need Gap: Connecting with Underserved Population Segments

Customer Experience

/ 20 September 2023 / 0 comments

by Joseph Strathman, Director, Business Transformation, Transamerica Life Insurance Company

1. Executive Summary

Life insurance customers are increasingly segmented by gender, race, ethnicity, and other characteristics. Many of these groups are underserved and with unique needs, creating challenges for insurance carriers to reach them.