The Rising Health Insurance Challenge
Presented by Oliver Wyman
In this episode of Reinventing Insurance, Arjan Toor, CEO Health at Prudential, joins our host Paul Ricard to discuss industry trends and how the health insurance landscape in Asia Pacific is evolving. Paul and Arjan discuss new growth opportunities, building deeper and more meaningful relationships with customers, and what’s ahead for the future.
In this episode, Arjan and Paul also discusses:
- Prudential’s overall strategy, including ways to improve customer-centricity and best practices for solving unmet customer needs.
- The innovation agenda and the biggest opportunities in insurance for generative artificial intelligence (AI).
- Prudential’s recent generative AI partnership with Google’s MedLM and redefining claims management.
- The complexity of the health insurance space and changing consumer demands.
- The evolving role of agents in the age of acceleration.
- Building strong partnerships that are connected customer experiences.
This episode is part of Reinventing Insurance, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.
Website: https://www.oliverwyman.com/our-expertise/podcasts/reinventing-insurance/future-of-health-insurance-opportunities-challenges.html