Customer-Led Growth Strategies for Insurers
Presented by Oliver Wyman
In this episode of the Reinventing Insurance podcast, Oliver Wyman Partner and Global Head of Insurance, Asset Management, Actuarial, Mick Moloney connects with Oliver Wyman Partner and Leader of CustomerFirst Americas, Rick Chavez to discuss how your business can accelerate and reignite growth. As a leader and innovator for our CustomerFirst business, Rick takes us through customer-led approaches to industry reinvention.
Mick and Rick share growth opportunities for leaders to reinvent insurance in 2025, including perspectives on the macro-economic outlook, industry success stories, ways to deepen more meaningful relationships with customers, and the path forward to accelerate growth.
Over the last 25 years, Rick has been at the forefront of the digital revolution. He has guided growth and innovation strategies and programs at companies such as Adobe, Microsoft, American Express, D&B, Fox Home Entertainment, Kinko’s (now part of FedEx), University of Michigan, Yahoo! and Walmart. Rick’s CustomerFirst team brings together world-class business strategists, advisors, technologists, designers, data specialists, and software wizards to make digital transformation sustainable throughout the organization.
In this episode, Mick and Rick also share perspectives on:
- Taking a customer-led approach to industry reinvention.
- Mega trends, customer-led strategies, and the next generation of capabilities.
- Applying the four-zone methodology to ‘fund the future,’ transform, and scale new growth
- Building business resilience and integrating risk management, using examples from Marsh McLennan’s Sentrisk offering.
- Key themes and insurance opportunities from our publication "Growth, Relevance, Resilience For Insurers."
This episode is part of Reinventing Insurance, a series that explores best practices for taking a CustomerFirst approach to innovation within Insurance. Throughout this series, host Paul Ricard discusses lessons, challenges, and new ways of working with guests who will share their first-hand experiences.
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