Life Insurance Operations - 2025
Mohit Rochlani, Director of Operations, IT and Change Management, IndiaFirst Life Insurance
Customers are moving towards self buying, service options increased call centre, whatsapp, portals, mobile apps, and communication though mail, SMS, Twitter. The future looks to bring edge computing, sale through embedded products, blockchain for smart contract management, AI for real time intervention and monitoring, intervening using IoT.
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