6 Emerging Trends Faced by the Insurance Industry
The insurance industry is facing disruption from digital innovators in their ecosystem and must transform their often centralized, mainframe-based IT infrastructures. They have to adopt contemporary IT services that support the use of multicloud infrastructure and allow insurers to leverage the digital edge to bring customer-focused delivery capabilities to their users, partners and clients. This report highlights six macro trends that shape the insurance industry facing constantly changing customer behaviors, business models and working environments.