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IIS Executive Insights Cyber Expert: David Piesse, CEO, DP88
Definitions
Windian Lai, Chief Business Officer (Bancassurance And Alternative Channels), Assicurazioni Generali SpA (Hong Kong Branch)
Kaori Sánchez Mano, Business Development Specialist, MAPFRE
Introduction
Who could foresee that something is going to happen that would lead us to digitalization so quickly?
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IIS Executive Insights Cyber Expert: David Piesse, CEO, DP88
When it comes to digital life insurance distribution, insurers are increasingly discovering that the customer online journey itself is the product – a new mindset that is bringing new opportunities but requiring new ways of delivering. Explore Life Design Sprints, a repeatable, effective innovation process from RGA.
The RiskStream Collaborative’s RAPID X first notice of loss data sharing solution enables the seamless exchange of information between carrier claim systems, through end to end integration to RiskStream’s Canopy private permissioned network. The RAPID X First Notice of Loss data sharing solution provides the ability to share and update loss data privately with the other carriers participating in the loss event, and has an additional ability to match claims based on an algorithm developed by RiskStream member companies. In total, the RAPID X app has potential to save the U.S.
The insurance industry is facing disruption from digital innovators in their ecosystem and must transform their often centralized, mainframe-based IT infrastructures. They have to adopt contemporary IT services that support the use of multicloud infrastructure and allow insurers to leverage the digital edge to bring customer-focused delivery capabilities to their users, partners and clients.
Read blog post from Swiss Re Group Chief Digital & Technology Officer, Pravina Ladva:
Every company that uses digital solutions relies on digital trust to engage with customers. If customers don’t trust the digital interactions with your company, you likely won't be in business for too long. But when you look deeper into what actually drives digital trust, you don't find a simple answer, and some of the common assumptions about digital trust turn out to be wrong.
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IIS Executive Insights Cyber Expert: David Piesse, CEO, DP88
Abstract
This article was originally published in the Spring 2022 edition of Insights: A Professional Journal by the CPCU Society and is shared with permission from The Institutes CPCU Society. All rights reserved. www.CPCUSociety.org.