James Vickers, Chairman, Willis Re International Specialty
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IIS Executive Insights Cyber Expert: David Piesse, CEO, DP88
Andreas Berger, Chief Executive Officer Corporate Solutions
The COVID-19 pandemic has highlighted not only the importance of insurance itself but also the challenges our industry faces. Inefficiencies that undermine the customer experience as well as our profitability persist across the board – largely for the lack of a systematic way to gather and use data and a holistic end-to-end view of the value chain.
Tan Bin Ru, CEO (Southeast Asia), OneConnect Financial Technology
Insurance players have been watching from the sidelines how their banker cousin is taking on digital disruptions. While digital disruption isn’t entirely new, the Covid-19 pandemic now gives the insurance giants a harder nudge to digitalize. There is no better time than now to rethink the values and products needed to serve the new age customer smartly.
Eduardo Godoy Pascal, Head of LongTerm Life Insurance Unit, GNP Seguros
The digital age has revolutionized< people´s lives, it has generated profound changes in our society. Internet, computers and devices modified the habits and customs of our society, allowing people to interact with each other around the world, chat with family and friends, share moments, work remotely, compare goods and services, order groceries, buy technology items and carry out banking operations. No one in 1983 (year of internet born) would have imagined that.
Jessica Gaudio, Senior Director of Membership, The Institutes CPCU Society
For an industry, and a world, that is becoming increasingly digitized, automated, and reliant on technology, where do people factor in and why should we keep the “human element” top of mind? According to author and consultant, Manuel Palachuk, the human element encompasses those skills and abilities that come purely from being human – drive, ambition, compassion, empathy and understanding.
Elaine George, Digital IoT Operations Division, Chubb
Jean-Roch Sibille, Chief Risk Officer, Allianz Life Insurance Company of North America
