Ralph Mucerino, Principal, RPM Strategy and Management Consulting LLC
 

When I was asked to write about the customer experience, I wondered if I should take a textbook approach and focus on “just the facts.” I chose to take a blended approach by discussing some basic concepts of customer centricity and personal experiences as an insurance executive and consumer, starting with some recent consumer experiences.

IIS Executive Insights Regulation Expert: William Marcoux, WCM Advisory LLC
 

IIS Executive Insights Life & Health Expert: Ronald Klein, Executive Director, BILTIR
 

Introduction

The Risk Management and Insurance Program and the Actuarial Science Program at the Fox School of Business, Temple University prepares students to navigate shifting responsibilities and evolving complexities of managing risk in a multinational context. The Department of Risk, Insurance and Healthcare Management (RIHM) offers BBA, Master of Science, and doctoral degrees that train students for workplace excellence and careers in academia.

What are you most proud of accomplishing in your career?

I’m most proud of the successful merger between Mitsui Marine & Fire Insurance and Sumitomo Marine & Fire Insurance that was conducted in response to the liberalization of Japan’s insurance market. The merger created a company that was clearly superior in financial scale and strength. Through the further efforts of management, we have since grown into a global insurance group with two life and three non-life insurers.

What did being named an RGA Leader of Tomorrow mean to you? 

Ken Mungan, FSA MAAA, Chairman
 

IIS Executive Insights Innovation Expert: Chunka Mui, Futurist and Innovation Advisor
 

Michael Morrissey, Special Advisor, International Insurance Society